About

Work Experience

• Senior Application Support Engineer, S&P Global Japan

  Apr 2023 - Current ~1 year

  S&P Global Japan - Headquarters: New York, USA - comprehensive market data & in-depth sector intelligence.

  • 2024 - H2 2023 Enterprise Solutions Team Excellence Award - View Award

• Application Engineer, Domino's Pizza Japan

  Nov 2019 - Mar 2023 ~3 years

  Domino's Pizza Japan  - Headquarters: USA - Delivery/carryout chain offering a wide range of pizza, plus chicken wings & other sides.

  • Project / Change Management - Collaboration with Devs, PM's, QE's & business stakeholders to get projects successfully released to production.
    -New Store Automation – architect and develop SQL Server stored procedures and Azure DevOps Pipelines to eliminate manual setup tasks from preparation to grand opening.
    -Store Software Deployment Tool – test, release and train IT members using Azure DevOps Release Pipelines/Deployment Groups.
    -8% Tax Inclusive Project (e-commerce and POS) and New Coupon/Voucher Tool Project (App and POS) - Test and fix bugs. Release planning. Onboarding. Support. Automate expiration of coupons by Powershell and DocumentDB Migration Tool. Automate daily update of coupons in POS via Task Schedules and Powershell. Develop SQL changes (data, views and stored procs).
    

  • Incident Management and Application Support – Monitor, Investigate, Debug, Resolve online ordering / e-commerce platform’s availability/stability/performance critical issues using Microsoft SQL, Microsoft Azure (PaaS), New Relic, CosmosDB. Manage business stakeholder expectations through impact analysis and incident notifications. Collaborate with vendors, onshore Development and Architecture teams to resolve critical incidents.

  • Problem Management: Backlog reduction. Root Cause Analysis, recreation, debugging, documentation, resolution of recurring issues.
    Continuous Improvement Process - Automation via Azure DevOps Pipelines, Powershell and SQL, reduce the reliance on manual intervention

  • Technology used: Microsoft SQL Server, MS Azure Portal, CosmosDB, Windows Servers/Hypervisor, VS2019, Git, Azure DevOps, New Relic, Powershell, PagerDuty, ServiceNow

• Data Support Analyst, Morgan Stanley Japan Group Co. Ltd.

  Jan 2019 - Jul 2019 < 1 year

  Morgan Stanley  - Headquarters: New York, USA - global leader in investment banking, capital markets, wealth management, sales and trading, research and investment management.

  • 2019 - Collaboration with developers for automation of ready-for-business checks/validation scripts (unix/SQL) and creation of L2 runbooks/procedures for Japan Indices/ETF’s including training of junior members. Creation of Disaster Recovery Isolation Testing runbooks and server outage documentation.

• IT Support Analyst, Amadeus Japan K.K.

  Nov 2017 - Oct 2018 1 year

  Amadeus  - Headquarters: Madrid, Spain - IT Provider for the global travel and tourism industry.

  • 2018 - Co-established Japan on-site support of Amadeus Altea products - Airline IT, Departure Control, E-commerce systems for Japan Airlines.

• IT Support Analyst, Macquarie Philippines

  Jun 2011 - Jun 2017 6 years

  Macquarie  - Headquarters: Sydney, Australia - global provider of banking, advisory, trading, asset management and retail financial services.

  • 2017 - Collaboration Award. Macquarie - Corporate Operations Group - Technology - Risk and Compliance.

  • 2016 - Top # of Automations for July. Saved $15434.00 worth of company’s soft money via continuous improvements.

  • 2015 - Offered the job of Level 1 IT Operations Functional Manager for Manila but declined due to desire to be more Technical under the Level 2 IT Operations team.

  • 2015 - First among Level 1 IT Operations resources to be absorbed by the Level 2 IT Operations team of Risk Management Group.

  • 2015 - Corporate Operations Divisional Award Winner. Macquarie - Institutional Business Support - Corporate Operations Group - Technology

  • Improved the quantity (200%) and quality of resolved tickets by the Level 1 Operations staff in Philippines and India.

  • 2014 - Acquired Certification in ITIL® Foundation in IT Service Management.

  • 2012 - Expanded the Level 1 IT Operations team to India.

  • 2011 - Pioneer member of the Level 1 IT Operations offshore team in the Philippines.

• IT Support Consultant, Misys Philippines

  Jun 2008 - May 2011 3 years

  MISYS  - Headquarters: London, UK - treasury, risk and investment solutions for banks

  • 2010 - Support Consultant of the Month. Resolved the most number of support tickets for the team for April 2010 and scripted a utility for fixing retail deposit data corruption issues using AS400/RPG/CL programming.

  • 2008 - Award of Merit for Commendable Contribution in Customer Support. Was awarded with a plaque of excellence for being part of the top 3 (out of ~30 AS400/RPG/CL programming trainees) during the 3-month programming training.

• Java Analyst Programmer, Laserite Systems Inc.

  Apr 2007 - Apr 2008 1 year

  Total Customized Software Development Firm

  • Java Programmer Analyst Trainee. As a university student, worked part-time for 6 months in a start-up company while simultaneously completing his thesis/special project.

  • Java Junior Programmer Analyst. Eventually absorbed by the company and worked full-time as a Junior Java Developer for another 6 months.

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